Questions? Start Here.
How do I upload a copy of my prescription?
To help us quickly fill your order, attach a copy of the prescription from your eye doctor. We have made it a convenient process with the following options:
- Scan and upload during the checkout process
- Snap a photo and text to (385) 220-LENS
- Scan and email a copy of your prescription to: support@SendMeContacts.com
- Mail in a copy of your prescription to:
- Send Me Contacts LLC
6191 S State St #1200
Murray, UT 84107
- Send Me Contacts LLC
You may provide your prescription information at the same time as placing your order, or afterward. We will process the order when you checkout on the site, then fill and ship the order once we’ve received and verified your prescription information.
How do I order contacts?
Send Me Contacts is a leading provider of contact lens brands and products. Many have discovered that some lenses are available here that cannot be found at Walgreens.com, 1-800 Contacts, and other leading suppliers. This is important since many eye doctors do not permit substitute brands, even with match prescriptions. Of course, feel free to contact us if you’re having a hard time finding an exact match.
What’s the process for placing an order?
Filling a prescription has never been easier. Once you’ve selected the parameters and quantities of your left and/or right eye prescription, Add to Cart and Proceed to Checkout. You’ll then be asked to enter just the basic required information for filling your order:
- Fill out your name and contact information
- Fill out your eye doctor’s information
- Attach your prescription information (you may scan and upload, snap and text, fax, or mail in a copy of the prescription you received from your doctor)
- Choose a shipping method (shipping for orders over $50 is free)
- Place your order with our secure checkout system using PayPal or credit card processing (Save even more money by “social sharing” your experience with Send Me Contacts)
- Place your order!
Is this website secure?
Yes. Send Me Contacts is running a current SSL certificate with a dedicated secure IP address to ensure that all information and transactions are 128-bit encrypted and confidential. Just like you, people choose Send Me Contacts for the fast, easy and secure checkout process. When you’re able to send us your prescription document during checkout then everything gets processed all at once. You’ll be glad to know there are live people behind every order at Send Me Contacts.
Does this website keep my credit card information on file?
No. Send Me Contacts does not keep any credit card information on file. Or system is running the latest version of eCommerce that interfaces with a secure credit card gateway. When you enter your credit card information, sendmecontacts.com cannot read or store that information. Send Me Contacts stores all non-credit card information related to customer contact information, eye doctor information, active orders, and previous purchases.
How do I get technical support?
We’re small and agile, staffed with professionals who work with eye doctors and their patients every day. This ensures you can get your medical questions answered on one call without being transferred to different departments. It’s definitely our pleasure to serve you. Here’s how you can reach us:
- Use the Contact Us form and request that we call you
- Ask how long the process takes
- Note the direct number in case you get disconnected or need to follow up on your claim
- Make note of your case number for future reference
Free Shipping on Orders Over $50
We’ve been consistent with our commitment to free shipping since we opened our doors. If your order exceeds $50, including sales tax and applied discounts, you’re eligible for free shipping. Regardless of your order size, you’ll have options that match your budget and timeframe, from standard shipping rates to expedited and overnight shipping.
How do I apply my vision insurance?
Place your order and fill your prescription. Once your order has been placed, we’ll email you a receipt, including a description of your purchased product. Even if you place more than one order, you can use your emailed receipts to apply for insurance. Contact Your Insurance Company. Do you have your health insurance card handy? If so, take a look at the front. Does it include the letter V or word Vision? Is is usually a good indicator that your insurance company accepts vision claims. If you cannot find this information, you may still qualify. You’ll simply need to give your insurance company a call. This leads us to our next step.
How does my insurance company reimburse me?
Call the number on your insurance card and follow the prompts. You’ll be prompted to provide information about your purchased contact lenses and your doctor’s prescription. Be sure to note the following information in your discussion:
How do I read an eye prescription?
Locate the brand name of your contact lenses, such as Acuvue, Alcon-Ciba Vision, Bausch+Lomb, etc.
Locate the prescription details for your contact lenses.
On the contact lens packaging or contact lens prescription you’ll find a series of numbers that identify your contact lens prescription.
Make note that that there is no R (right) or L (left) listed on the box; you’ll need to remember which power is for which eye. We encourage you to write `R` or `L` on the boxes when you receive them.
Ordering or reordering from this Website is simple, and you’ll find the lens parameters you must enter. In many cases you will not need to select from all the boxes—some will be pre-filled for you.
If you wear lenses to correct for your astigmatism such as toric lenses, you’ll have an additional set of figures to enter when ordering your lenses. Additional information would include the Cylinder Power and Axis parameters.
Similarly, when ordering tinted or colored contact lenses, you’ll enter a color value that matches your eye doctor’s prescription or values listed on the box if you are reordering.
Most importantly, if you have any questions, feel free to reach out to us. Our Web staff members communicate on a daily basis with eye doctors and their patients.